Deloitte Australia’s Voice Activated Bedside Assistance, DeloitteASSIST (aka Lucy), has taken out the Grand Prix for the best digital idea at the 2018 AMY Awards.

DeloitteASSIST has been installed in 26 beds at the Prince of Wales Hospital in Sydney, transforming the patient – nurse experience by replacing the binary call button system with intelligent voice commands. Deloitte Assist is powered by natural language processing and machine learning and provides patients with 24 7 access to nursing care, improves care responsiveness and supports better planning of staff workloads.

Find out about DeloitteASSIST.

The AMY Awards reward digital work that places consumers at the heart of the strategy and design. They’re hard to win and only for serious digital businesses. The Grand Prix is the best entry submission across all 23 categories and criteria.

DeloitteASSIST was also awarded Trailblazing Product of the year.

According to the AMY Awards jurors, DeloitteASSIST, “delivers real patient outcomes with a practical, easily scalable, low hardware impact solution.”

Deloitte principal, Nick White, commented, “It has been a privilege to work with the Prince of Wales Hospital and Foundation on such an important initiative. We are deeply passionate about the patient and nurse experience and how Deloitte can help hospitals, aged care and community-based care providers safely adopt this technology in their care environments.”

Deloitte’s thinking has earned it a top 10 placing in the AFRs Most Innovative Companies rankings two years in a row. It also won two Lions at this year’s Cannes Lions festival of creativity, making it the first of the Big Four professional services firms to do so.