Is your digital advertising working? Do you know why, or why not? GroupM’s new research suggests that 6 in 10 people are less inclined to use a product if their data is used for any purpose. That’s just one of the insights it has unearthed.
The survey, which examines consumer attitudes toward digital marketing, was conducted with nearly 14,000 middle-income consumers in 23 countries, including more than 600 in Australia.
Here are some statistics from the report:
- On average, two times more consumers say TV ads provide a more positive impression of brands than common digital formats.
- 6 in 10 consumers say they are less inclined to use a product if their data is used for any purpose.
- 56% of consumers want more control over their data.
- 64% of consumers would have a negative opinion of a brand next to inappropriate content.
- 37% feel that digital ads are too intrusive.
- 50% of Australians surveyed said technology makes their lives better
- 50% of Australians are willing to share their consumer data. This varies by the type of data.
- 65% of Australians are less willing to buy or use a product or service if companies use their personal data
Marketers need to focus on using the right digital platforms to reach consumers, to be transparent about how data is gathered and used, and to think holistically about the many media venues where they can build consumer relationships, GroupM concludes.
“With pervasive reports of data security and privacy missteps, consumers are increasingly wary of information gathering about them as they move online,” said Christian Juhl, Global CEO of GroupM.
“Media has evolved dramatically and it’s crucial the industry work collaboratively to make advertising work better for people around the world. As marketers, it’s our responsibility to ensure that we are using consumer information responsibly and transparently.”
Venessa Hunt, GroupM chief digital strategy officer, commented, “It has never been more important to focus on quality and brand safety across all media. When we focus on the right quality metrics, digital has the most personal connection and a great ability to drive brand growth. This report emphasises the need for marketers to consider whether the online advertising environments in which they appear are appropriate to them. This is a fundamental pillar of good media planning and more rigour should be placed around where your digital advertising is seen – just as it is in every other marketing channel.”
“We know that trust is essential in relationships between brands, consumers, and media channels. Using data to understand the consumer, and using that insight to provide a better advertising experience on digital channels, is critical to marketers. But there is a distinct line between personalisation and invasion. While Australians may be more risk-averse than other nations to providing data to companies and have concerns on how their data is being used, as marketers we need to understand that, respect it and take the opportunity to harness relevancy and contextual placement.”
GroupM’s analysis of the survey findings pointed to important paths for creating more dialogue and trust with consumers:
BUILDING TRUST THROUGH PLATFORMS
GroupM found that, among consumers with digital marketing concerns, top challenges include fake news on social media, cyberbullying and online predators. 75% of consumers believe it is a digital platform’s responsibility to stop inappropriate content from appearing. In order to secure consumer trust in their brands, marketers should continue to consider whether the online advertising platforms they are using are appropriate for the type of brand content they’re creating. Additionally, they should ensure they’re setting parameters around ad placements that build marketing effectiveness and protect brand value.
BUILDING TRUST WITH DATA
Data privacy remains a significant concern for consumers globally, with 61% of those surveyed indicating they would be less willing to buy or use a product or service if companies use their personal data. Correspondingly, consumers are looking to protect themselves. GroupM’s research shows that changing privacy settings and deleting cookies and browser history – areas informing digital advertising – are on the rise. If companies wish to continue using consumers’ data, marketers may need to offer incentives and communicate the benefits more convincingly. Being transparent about consumer data usage, with clear frameworks aligned through a whole organization, will help foster a new relationship of trust in the digital marketing process.
BUILDING TRUST BEYOND TRADITIONAL ADVERTISING
According to GroupM’s findings, consumers are receiving more communication from brands than desired. Marketers should work to optimise the customer experience by tailoring the frequency and the types of messages. With consumers spending more time online, marketers should place even greater emphasis on communications tactics such as working with micro- and nano-influencers, which may help mitigate digital advertising fatigue.
GroupM’s report also highlights interesting findings on the appreciation consumers have for different types of brand communications and points to, in some cases, big differences of opinion across markets. For example, an average of 59% of consumers globally appreciate receiving discounts and offers, but only 20% appreciate invitations to complete satisfaction surveys. 75% of consumers in New Zealand said they would be less willing to buy or use a product or service if companies used their personal data, whereas only 38% of consumers in Indonesia said the same.
“To make digital advertising work better for everyone, we must listen to what consumers are saying and refine our strategies accordingly,” said Chris Myers, report author and regional director, GroupM APAC. “Marketers should not pull back on digital advertising; on the contrary, they should push forward in ways that respect consumers’ evolving relationship with digital media.”
Read the full report here: Consumers Trust MARCH 2020